FAQ - Noble Solid Service

My house is really old is that going to be a problem?

In short yes, old houses are more work and have to approached a little differently then homes with newer current building methods. however, in our neighborhood over half the homes around here are around a century old and we work on them all the time. The three main...

What are your guys covid procedures?

As of the date of this video, When working in an occupied home we will be taking daily temperature checks, and wearing masks or facial coverings whenever we are in contact with the homeowner or occupants of the home. We want to keep you and your family healthy....

What kind of warranty do you offer?

We offer a 5 year interior warranty on renovations, a 10 year warranty on countertops and a 2 year exterior warranty on our services. We will replace or repair any defect in workmanship. https://youtu.be/31aq9wWYvWA

Do you guys help with design?

We prefer to handle all aspects of the project including design. We provide rendering, architectural drawings, permit expediting and design packages complete with a mood board. We also are more then happy to work with your personal design or work in tandem with your...

Do I have to move out during my Remodeling Project?

While its always best to move out during a remodel, its not always entirely necessary. On smaller renovations or if your home is big enough that the team can work in an isolated part of the house, moving out may not be entirely necessary. However on larger extensive...

Where do I pick out stuff for my project?

We work with a ton of vendors and recommend using contract furnishing mart for tile, lvp, and countertops. If you want more variety and can’t find what you want there for tile you can check out dal tile, statements tile and stone, pental surfaces and last but...

How long do Large Projects take?

As for Large Remodeling projects and additions they are case by case and can take up to 3 months up to even a year to complete.

How long does a Bathroom Remodel take?

Bathroom remodeling: for a small facelift in a bathroom without any plumbing this can be completed in as little as a week. More involved bathrooms with custom tile work and master baths can take as much as 4 weeks and beyond. Older homes with uneven walls, upper story...

How long does it take for Kitchen Remodel?

Kitchen remodel: once everything is DESIGNED, ordered and on site, the kitchen remodeling process can be done in as little as three weeks or as much as 6-8 weeks depending on the complexity and scope of the project, if we have inspections, have to update plumbing and...

How long does it take for Countertops?

in the case of a countertop replacement, we have a process in place where we measure the existing tops, and come 3-7 days later with your kitchen ready to go and demo and install the new counters in one day, so less time away from your kitchen. if we are doing tile...

What does noble do?

Noble solid service is a remodeling company that specializes in four areas: natural stone installation and fabrication, full service kitchen or bathroom remodels, and general remodeling and additions.

How long have you been licensed and working as a contractor? What is your experience level?

I have been licensed and working as a self employed contractor for 4 years or since may 2017
I have been in the trades since I was 13, but I would only count the past 8 years as real tangible experience. I am a journeyman marble mason and a high level carpenter. Most of my employees have over 20 years experience in residential remodeling.

Where do you get your materials?

Most finish materials these days are sourced or imported over seas. We prefer to use greenguard certified products, and do our best to use American made products whenever possible.

Are all your employees background checked?

All of our employees are background checked and free of any violent, theft and sexual crimes. We take these things very seriously and realize the importance of feeling safe during your renovation.

Do you have a copy of insurance I could see?

We carry much more then the required insurance and bond required to work on any of the fine homes we perform work on.

What warranty do You offer for a project?

In addition to the manufacture warranty on most products, we stand by all of our work with a 10 year interior warranty and a 5 year exterior warranty on our labor.

What are your working hours like?

Usually this depends on the client, our preferred working hours are 9-5 pm. Occasionally we may need to push a project and may work as late as 7 pm when necessary in order to stay on schedule and provide a timely experience for our clients. We typically work Monday- Friday with some weekends if appropriate, which are always verified with the homeowner ahead of time. We always do our best to bring this up during our initial consultation to get a feel for the clients schedule so we can be sensitive to peoples demanding schedules.

How do you handle if we have a disagreement/ dispute ( written contracts and so on)?

We eliminate 90% of the need for these disagreements by providing a very clear scope of work before starting your project, in addition to clearly outlined paperwork that specifically states that change orders must be signed off before they take place.integrity is a huge thing in the construction industry and we believe by implementing that we are elevating the clients experience.

Do I get a crew specializing on my project only?

This is a difficult question to answer and varies case by case
Typically you will be assigned a project manager who is directly tied to the owner. They will be your first point of contact, which helps streamline communication between client and NSS. We will be putting our convo into a group chat with client, owner and project manager that way we have records of all communication.
They will work in tandem with the owner who will be scheduling the surrounding trades. Occasionally there will be a gap in the schedule due to material delays, etc, which will force us to pull off of your project in order to stay productive.

What are your cleaning procedures especially during COVID?

We do daily temperature checks, masks whenever working in close proximity, and we send a specialized cleaning crew to disinfect your residence towards the end of your project and whenever appropriate.

What are your other passions and hobbies?

I was a graphic designer and calligrapher/ muralist before I was in construction and am very passionate about creating all forms of art, whether in a residential or a concrete canvas.

What sort of experience do you have with my specific project?

Pertaining to kitchens and bathrooms, we have a vast portfolio of our works and lots of reviews from happy clients. Our specialty is high end craftsman homes in the PNW. We also have extensive experience in all areas when it comes to natural stone, tile, and quartz countertop fabrication and installation.

Do you guys have any references?

Yes, upon request we have plenty of references we can point in your direction in addition to our extensive amount of verified reviews on the web

If you use subcontractors, how do you vet their experience to make sure they do quality work?

All of our subcontractors are vetted and have a long history of working with us on high end homes. We have a polished team that is sure to impress when it comes to communication, quality of work, etc.

What does your contract look like ?

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What happens if things go wrong? What is your procedure. Is that written into the contract?

We will find a way to make things right, our contract clearly states that we will only accept strict tolerances and quality is a must. If we ever have an issue we most certainly would place correcting it in place of profits.

How will the construction impact my day to day?

We address this heavily during our initial consultation and would make sure to address all the logistics of the project. We understand that construction is never convenient and are dedicated to making that process an enjoyable, stress free experience.

How many job sites do you have at one time?

We will typically in our busy season, have two to three large projects taking place at one time. With a project manager at each site and two to three laborers bouncing around where needed.

How do you, as contractor, oversee the site for quality and efficiency?

All employees have been thoroughly trained in quality control, and are given bonuses based on lack of punch lists, this incentivizes them to do a complete thorough job free of punch lists and callbacks. This eliminates your typical rushed contracting job and places an emphasis on quality and being sure to deliver a finished product.

Do you give out progress reports so I know how the project is progressing?

Through our group chat, we also do weekly meetings on Monday and Friday to go over progress and at the end of the project we give you a manila folder with all the ins and outs, specifics, etc of your project.

Can I see examples of your work? Photos or whatnot?

We are happy to provide those and hope you would do your due diligence and research us or any other remodeling company before doing business.

What sorts of materials do you source and can I supply my own materials if I want to?

We are happy to go over this with you in person. It typically varies case by case. Typically the client will provide the fixtures while the contractor provides all the physical building supplies, lumber, etc.

Can I have a blue print of the plan and details of the work you are going to do?

These things are typically included on larger renovations and we consider them standard when it comes to a kitchen or bath remodel, large renovation, etc.

Who makes sure all the details are covered for the blue print?

The project manager, the owner and the homeowner are free to chime in if they feel like the plan isn’t being executed as planned.

Do you have a designer or do I need to hire one?

We have a designer who comes in as a subcontractor, the owner also does some light design and helps in light decision making when it comes to tile, cabinetry, backsplash, stone, etc.

How do you rate. Your pay?

By project for time and materials Or by a set date and price

Do u handle the permits or do I have to get them?

The contractor should always provide the permits. If the contractor ever suggests otherwise I would suggest a second opinion . this is bad business in my opinion and could lead to further problems down the road as the person pulling the permits is liable and this raises red flags. NSS specializes in permit expediting.